ocr: A Note from Sandy Here are the tapes that we had Delighted Customer taked about. Followup 11/21 We were able to: get the major Interview with Delighted Customer customers o7 video. Filmed on 19 September, 1996 The smal. customer didrit want to aopear oMr cammera, so ar we have isan audio interview. "Somewhat Satisfied" Customer Spendsome time with the tapes, 24 September 1996 andy yovs shoud develop some sense for what our customers are like. "Loyal to Competition" customer 13 October, 1996 Small Customer Interview 3 October, 1996
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